At Turzawn, your satisfaction matters to us. If you are not fully happy with your purchase, we’re here to help. Please read our policy carefully before making a return.

1. Eligibility for Returns

  • Returns are accepted within 7–14 days of receiving your order.

  • Items must be unused, unworn, and in original packaging with proof of purchase.

  • For hygiene reasons, certain jewelry items (such as earrings, body jewelry, or customized pieces) are non-returnable.

2. Non-Returnable Items

  • Earrings (for hygiene reasons)

  • Customized, engraved, or personalized items

  • Sale or clearance items

  • Gift cards

3. Refund Process

  • Once we receive your item, we will inspect it and notify you of the status.

  • Approved refunds will be issued to your original payment method within 7–10 business days (processing times may vary by bank/payment provider).

  • Shipping costs are non-refundable, unless the item was defective or incorrect.

4. Exchanges

  • Exchanges are only offered if the item you received was defective, damaged, or the wrong product.

  • If you need an exchange, please contact us within 48 hours of receiving your order.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (defective/damaged/incorrect item).

  • Please use a trackable shipping service to ensure we receive your return.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at ariyankhatre@gmail.com or 01303-447475 with your order number and photos of the item. We will arrange a replacement or refund at no extra cost to you.

7. Contact Us

For questions regarding our Refund & Return Policy, please reach out: