At Turzawn, we want your shopping experience to be smooth and worry-free. Please review our Delivery & Return Policy before placing an order.

Delivery Policy

Shipping Locations

We currently deliver to [insert countries/regions you serve].

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Custom or pre-order items may take longer, and estimated time will be provided at checkout.

Delivery Time

  • Local orders: [X–X days]

Shipping Charges

  • Shipping fees are calculated at checkout and vary by destination.

  • Free shipping may be offered during promotions or on orders above a certain amount.

Tracking

Once your order is shipped, you will receive an email or SMS with tracking details.

Delays

Turzawn is not responsible for delivery delays caused by courier companies, customs processes, or unforeseen circumstances.

Return Policy

Eligibility for Returns

  • Returns are accepted within 7–14 days of delivery.

  • Items must be unused, unworn, and in original packaging with proof of purchase.

  • For hygiene reasons, earrings, body jewelry, and customized items are non-returnable.

Non-Returnable Items

  • Earrings

  • Personalized/customized jewelry

  • Sale or clearance items

  • Gift cards

Refunds

  • Once we receive and inspect your returned item, we’ll notify you about approval.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable, unless the item was defective or incorrect.

Exchanges

  • Exchanges are allowed only if the product is defective, damaged, or incorrect.

  • You must contact us within 48 hours of receiving such items.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • Please use a trackable courier service when sending returns.

Damaged or Wrong Items

If you receive a defective or incorrect product, please email ariyankhatre@gmail.com or call 01303-447475 with your order number and photos. We will arrange a replacement or refund at no extra cost.

Contact Us

For questions about Delivery & Returns: